Privacy Policy

• We may collect personal information when customers place an order on our website, such as customer name, phone number, shipping address, postal/email address, order ID, and IP address.
• The payment and order data includes card tokens (not full card numbers), billing address, and details of products viewed, purchased, or returned.
• For analytical purposes, we may collect device and usage data, including IP address, browser type, operating system, pages visited, cookies, pixels, and log files. This non-personal information is used for analytics to help improve our website’s performance and user experience.
• To provide merchant services, some user data may be shared with third-party merchants, such as PayPal and Shopify Payments Merchants.
• Precise location is collected only if enabled by the customer for delivery tracking or local promotions.

• We collect information directly from customers through checkout forms, email address, live chat, and newsletter subscriptions.
• We collect certain information automatically through cookies, analytics tags, and server logs to help improve our website performance and user experience.
• We may also receive information from trusted partners, including payment processors, advertising networks, and social login providers, to support transactions and marketing efforts.

• We use the information collected to fulfill our contractual obligations, including processing orders, returns, and payments. This information also helps us provide customer support and improve our products and services.
• We use the specific data for analytics, fixing technical issues, and developing new products to enhance our services.
• We may send personalized promotional offers, updates, or newsletters via email or SMS with customer consent. You can unsubscribe from these communications at any time.
• To Opt-out procedures
  • For emails, click the Unsubscribe link in any marketing email.
  • For SMS, reply STOP to any marketing text.
• We use information for identity verification and to detect suspicious or fraudulent activity.
• We process data to meet tax, accounting, and legal obligations, including cooperation with law enforcement when required.
• Shopify Payments Merchants and PayPal may also use some user data as per their policies.

• AU LeatherX never sell, trade, or rent personal information to third parties without customer consent. Some user data may be shared with third-party merchants to provide merchant services, and their use of data is subject to their privacy policies.
• We share information with trusted third parties such as payment gateways, couriers, email/SMS platforms, and cloud hosting providers. These partners are bound by confidentiality agreements and only use the data to perform services.
• We may share limited data with analytics and advertising partners to deliver relevant ads.
• In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction.

• 1. Access or port your data.
• 2. Correct or delete inaccurate data (unless we must retain it for legal reasons).
• 3. Opt out of marketing emails/SMS and of targeted ads (via browser Global Privacy Control or our Cookie Settings panel).

Submit requests by email to customer_care@auleatherx.com or call +1-855-956-2859. We respond within 30 days.

• Our website may contain links to third-party websites like  Instagram, YouTube and Pinterest. We are not responsible for the privacy practices or content of these websites.

• We secure data using HTTPS encryption in transit, encryption at rest, and role-based access controls. Customers are responsible for safeguarding their account passwords.
• Order records are retained for seven (7) years or as required by law; marketing preferences are kept until you withdraw consent.
• Your transactions are encrypted and protected from unauthorized access. We do not store or share your financial information. Only essential details such as your name, phone number, and address are shared with courier services for successful delivery.

We comply with the Children’s Online Privacy Protection Act (COPPA). AU LeatherX does not knowingly collect information submitted by children under 13.

• We use cookies to enhance your browsing experience and provide personalized content. Users can turn off cookies in their browser settings, but this may affect the functionality of our website.
• The user can also find a pop-up notification that unexpectedly arrives; it gives you a choice: Allow cookies or not.

Our website may contain links to third-party websites like Instagram, YouTube, and Pinterest. We are not responsible for the privacy practices or content of these websites.

We are committed to complying with applicable data protection laws, and users may have specific rights and options regarding their data. Please review our Privacy Policy for details.

Material changes to this Privacy & Data Policy will be highlighted on our website and at checkout. Continued use of the Services after such changes signifies acceptance.

Email: customer_care@auleatherx.com | Tel: +1-855-956-2859