This Privacy Policy explains how [full legal entity], trading as AU LeatherX, handles personal information when you browse our website, place an order or contact our team. It describes the information involved, the purposes for which it is used and the choices available to you.
01 — Information We Collect
When you purchase from us or contact our team, we collect the information needed to manage that interaction, such as your name, email address, telephone number, billing and delivery addresses, order details and correspondence.
Transaction records can include payment references, payment tokens and information about products purchased or returned. Our payment providers process the payment details submitted through checkout.
We also collect browsing and device information through website technologies, such as your IP address, browser, operating system, pages viewed and interactions with the website. This information can constitute personal information when it identifies you or can be linked to you.
02 — How We Collect Information
Information is provided directly through checkout, customer enquiries, live chat and newsletter subscriptions. We also collect information automatically through cookies, analytics tools and server logs.
Payment providers and other service partners can supply information relevant to a transaction, delivery, security check or customer enquiry.
03 — How We Use Your Information
We use personal information to process payments, fulfil orders, arrange delivery, manage returns and provide customer support. It also supports website maintenance, fraud prevention, service improvements and our accounting and legal obligations.
Where you have subscribed to marketing, we use your contact details and preferences to send relevant communications.
Where applicable law requires a lawful basis, our proposed bases are contractual necessity for purchases, legal obligations for accounting, consent for marketing and non-essential technologies where required, and legitimate interests for security, support and service improvements where those interests are not overridden by your rights.
04 — Who Receives Your Information
Relevant information is shared with the providers supporting our store, payment processing, deliveries, customer communications, hosting, analytics and advertising.
For example, couriers receive the contact and address details needed to deliver an order, while payment providers process transaction information under their own privacy terms.
Information can also be disclosed where required by law or transferred in connection with a business sale, merger or acquisition. The categories and purposes of sharing described here do not mean that every provider receives every category of customer information.
05 — Your Choices and Privacy Rights
Depending on the laws that apply to you, you can request access to your information, correction of inaccurate details, deletion, restriction of processing or a portable copy. You can also object to certain processing and withdraw consent where we rely on it.
Send requests to customer_care@auleatherx.com. We may need to verify your identity before responding, and some information must be retained for legal reasons.
We respond within 30 days, or sooner where applicable law requires, and will explain any permitted extension.
06 — Security and Retention
We use access controls and security measures to protect personal information, with access limited according to operational responsibilities. Please keep your account credentials confidential and contact us if you believe your account has been compromised.
Our published retention period for order records is seven years, or another period required by law. Other information is retained according to its purpose, applicable obligations and the need to record your privacy or marketing preferences.
07 — Children’s Information
Our services are not directed to children under 13, and we do not knowingly collect their personal information. Contact customer_care@auleatherx.com if you believe a child has submitted information so we can review the matter.
08 — Cookies and Marketing Preferences
Cookies and related technologies support website functions, remember preferences and help us understand browsing activity or deliver relevant advertising.
You can manage cookies through your browser and use any privacy controls displayed on our website. Restricting certain cookies can affect website functionality.
Unsubscribe from marketing emails using the link provided in an email. For marketing text messages, reply STOP where that option is provided. Essential order and service communications continue separately from marketing.
09 — Third-Party Websites
Our website links to services operated by other organisations, such as social media platforms. Their collection and use of information are governed by their own privacy policies, which you should review before providing information.
10 — Applicable Laws and International Processing
Your privacy rights depend on the laws applicable to your information and the circumstances in which it is processed. You can raise concerns with us or complain to the relevant data protection authority.
[Confirm the countries in which customer information is processed, the applicable international-transfer safeguards and any required representative or regulator contact details.]
11 — Changes to This Policy
We will update this page when our information practices or applicable requirements change, with additional notice or renewed consent where required by law.
For privacy enquiries, contact customer_care@auleatherx.com or telephone +1 855 956 2859.