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Regular order is an order of any pre-listed product on our website in a regular size/fit.
Pre-orders are the orders placed through AU Leatherx’s Pre Launch campaign. By pre-ordering such products, you are able to get them at a discounted price and be the first ones to own the product.
To ensure the best quality products at a minimal price, we keep only our top selling products in stock and mostly focus on made to order. This strategy helps us in reducing the product cost by eliminating the warehouse cost and at the same time, helps in fighting environmental pollution by maintaining production with less waste.
You can ask for order cancellation or change within 2 days of placing the order. If the order is dispatched, you will have to accept it and than return it for a refund or exchange.
You can simply track your order by visiting the following link:
https://auleatherx.com/pages/order-tracking.
Or, you can also email us your details and our customer support agent will assist you thoroughly.
You can make the payment through PayPal or Credit Card. We use SSL secured checkout so you can make the payment without any worries.
Your payment may have been declined due to any of the following reasons:
Incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.
Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.
Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.
Credit / Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.
PayPal account out of funds:
Make sure funds are available in your PayPal account if Paypal is listed as your payment method.
To protect our customers, we regularly perform security checks on orders placed through Credit/Debit cards. If your order has been selected for review, you will be required to provide a bank authorisation code and/or utility bill so we can verify your details. This security policy is in place for your protection.
UAE: Business Center, Sharjah Publishing City Free Zone
USA: 7901 4th St N STE Petersburg FL 33702
AU LeatherX
4309320
Monday to Friday from
9 AM to 8 PM