How can we help?
Orders and Availability
Choose your product and select the available options, checking the measurements before purchasing clothing. Review your order and delivery details at checkout, then complete payment using one of the methods displayed. Your order confirmation will be sent by email.
A pre-order allows you to purchase a product offered before its general release. Review the individual offer for its price and availability, and contact customer care if you need clarification about when the item will be ready to ship.
Some of our bestselling jackets are held in stock, while other styles are produced after purchase. Preparation time depends on the product, so contact customer care before ordering if you need a jacket for a particular date.
You can request a change or cancellation within two days of purchase by emailing customer_care@auleatherx.com with your order number. Whether a request can be accommodated depends on the order’s progress, and cancellation deductions may apply under our Return and Refund Policy. An order cannot be cancelled after dispatch.
Once your order has been dispatched, use the tracking number and carrier details provided in your shipment notification. Visit Track Your Order and enter the required details, or contact customer care with your order number if you need assistance.
Payments and Checkout
Choose from the payment methods displayed at checkout, which confirm the options supported for your order. If you would like to use PayPal, check that it appears among those options before purchasing. Further information is available in our Payment Policy.
A payment can be declined because of incorrect card details, a billing-address mismatch, insufficient funds or a limit set by your payment provider. Check your information carefully and contact your bank or payment provider if the transaction still fails. If you are unsure whether payment was taken, check before submitting another order.
Some orders require additional checks before processing, and our team may contact you to clarify the information provided. If you receive a verification request, email customer_care@auleatherx.com to confirm what is required and how to provide it. Never email your password, PIN, card security code or one-time banking code.
Choosing Your Jacket Size
Compare your body measurements with the relevant men’s or women’s chart in our Size Guide, then review the garment measurements and product description. If you are unsure, send customer care the jacket name, your measurements and whether you prefer a closer fit or room for layers.
The sizes available for each jacket are shown on its product page, with measurements provided to help you compare the options. Availability differs between styles, so check the selected product before ordering rather than relying on a size purchased elsewhere.
Contact customer care before purchasing and include the jacket name, your measurements and the clothing you expect to wear underneath. Our team can help you assess the available standard sizes, while custom sizing and made-to-measure jackets are not offered.
Measurements and Fit
Use a flexible measuring tape and follow the illustrated instructions in our Size Guide, keeping your posture relaxed and the tape comfortably against your body. Ask someone to help with shoulder and sleeve measurements so the tape follows the correct position.
Body chest describes the measurement around your chest, while jacket chest describes the garment itself. The jacket measurement is larger to provide space for your body, movement and clothing, so compare your measurements with the appropriate column in the chart.
A jacket that fits well can provide a useful reference when comparing garment dimensions, provided the measuring methods are consistent. Keep body measurements separate from jacket measurements, and contact customer care if you need help interpreting the figures before purchasing.
Email customer_care@auleatherx.com with the jacket name and the measurements you have taken, explaining any part of the process you are unsure about. Our team can help you review the measuring method and compare your results with the available sizes.
Cleaning Leather
Follow the product’s care instructions first, as cleaning requirements vary by material and finish. For smooth leather, gently remove loose dust with a soft, dry cloth, and consult a leather-cleaning specialist for stains or deeper cleaning. Avoid machine washing, bleaching, tumble drying and household cleaners, and seek specific advice before treating suede, shearling or an unfamiliar finish.
Storing Leather
Store leather in a cool, dry place away from direct sunlight and sources of heat. Support jackets on broad, padded or wooden hangers and avoid leaving them folded for extended periods. Keep bags and accessories where they will not be crushed, using breathable covers where needed and avoiding plastic packaging.
Everyday Care
Our leather jackets are not waterproof and should be protected from prolonged rain or significant moisture. If a jacket becomes wet, gently blot away excess water and allow it to dry naturally on a suitable hanger, away from direct sunlight, radiators and hairdryers.
Use a conditioner or protective treatment only when it is suitable for the product’s material and finish, following both the care instructions and the treatment manufacturer’s guidance. Products intended for smooth leather may be unsuitable for suede or shearling, so seek specialist advice before applying anything you are uncertain about.
Dispatch and Delivery
The original delivery guide allows around 10 business days for regular orders to be dispatched, with some orders taking up to 20 business days. After dispatch, delivery generally takes another 3–5 business days through carriers such as DHL or FedEx, with timing affected by the destination and customs clearance.
We offer international delivery, with restrictions applying to some destinations. Before purchasing, contact customer care if you are unsure whether your address is supported, and review our Shipping Policy for delivery information relevant to your order.
Free shipping covers the delivery charge and does not include import duties, taxes or customs fees charged by the destination country. These charges are the recipient’s responsibility unless expressly stated otherwise, and your local customs authority can explain what may apply before you purchase.
We do not deliver to PO Box, APO or FPO addresses, so please provide a complete street address when placing your order. A signature is required for delivery, and someone should be available at the address to receive the parcel.
Your dispatch email includes the courier tracking number and a link for following your parcel. You can also visit Track Your Order and enter your tracking number, email address and delivery carrier, or contact customer care if you cannot locate the notification.
Email customer_care@auleatherx.com immediately with your order number and the corrected address so our team can check whether an update is possible. If the parcel has already been dispatched, contact the carrier with your tracking details to ask about the available delivery options.
Check the latest carrier update through your tracking link or our Track Your Order page. If the estimated delivery date has passed, email customer_care@auleatherx.com with your order number and tracking details so our team can review the shipment and explain the next steps.
Requesting a Return
Contact customer_care@auleatherx.com promptly with your order number, the product name and a description of the issue, together with clear photographs. Our team will review the information and explain the appropriate next steps before you arrange to send the item back.
Read our Return and Refund Policy and contact customer care with your order number, the item and the reason for your request. Check the return window, eligibility requirements, shipping costs and applicable deductions before arranging postage, and follow the return instructions provided by our team.
Refunds
Eligibility depends on the product, its condition, the reason for returning it and the return window set out in our Return and Refund Policy. Keep the item unused, with its tags and original packaging, and contact customer care within 30 days of delivery to discuss your request. Approved refunds are processed within 7–10 business days after receipt and inspection, with additional time depending on your payment provider.
Changing Size or Style
Contact customer care with your order number and the size or style you would prefer before returning your purchase. Our team can check whether the item qualifies for a return and explain the applicable process for obtaining your preferred replacement, including any return conditions and additional charges.